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| Services > Customer Relationship Management (CRM) Solution "You can boost your profit by almost 100% by retaining just 5% more of your customers. And remember, half of your existing customers might leave you in next 5 years.* *Source: “Learning from Customer Defections” – Frederick Reichheld, Harvard Business Review, March 1996. Existing customers are more valuable to you than they appear to you today. So, having better understanding and insight into them can yield you rich dividends. But does your company have the infrastructure to reap those dividends? |