astir {Information. Insight. Results.}

Services > Customer Relationship Management (CRM) > Our CRM Services

We recognize that retaining existing customers and managing new prospects correctly is key to you business success. You can retain more customers when all departments in your organization get the benefit of an integrated, 360-degree view of the customers. You can add more customers if you effectively manage the new prospects by channeling them through your sales process. A CRM system allows you to do that and much more.

Our platform of choice is Microsoft Dynamics CRM. It is an excellent tool to record all your customer interactions, understand your sales pipeline in a better manner , measure marketing campaign effectiveness and also manage customer service requests – all in a single system. Microsoft CRM brings your Sales, Marketing and Service teams on to a common platform. Even data from other source systems can be integrated in the Microsoft CRM system to provide you powerful reporting and analysis capabilities.

Astir IT offers complete Microsoft CRM implementation services that include:

Business Analysis & CRM Strategy Definition
Data Source Analysis and Integration
CRM system customization and implementation
User Training
Support and Enhancements

Our CRM team has professionals certified by Microsoft and has wealth of experience implementing CRM system for Fortune 500 companies. We understand different expectations of our clients from a CRM implementation and work towards ensuring that they get the best ROI from the implementation.

You can get a better idea of how a CRM strategy fits in your industry by studying different cases related to your industry. Please click on the relevant industry on the left.

If you are planning a CRM initiative within your organization, we would like to talk to you. Please get in touch with Madhu Rapole on 732-694-6000 x704 or click here to send us a note.