Services Overview

Application Development & Maintenance

Business Intelligence

Consulting

Customer Relationship Management (CRM)

Infrastructure Support Services

Outsourcing

Quality Assurance and Testing Services

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Services --- Customer Relationship Management (CRM)

Research has shown that retaining as few as an additional 5% of your customers can increase your profit margin by almost 100%. It is very encouraging to know that retaining such a small number of your existing clients can have such a positive effect to your bottom line. What keeps this from being great news is that, according to that same research, on average half of a B2B organizations’ customers will leave them within 5 years.

This translates into your existing customers becoming more and more valuable to your organization. Therefore, you require a better understanding of their needs and greater insight into how you can strengthen your customer relationships. Astir IT can help you identify the best new customers, retain your current customers, and keep all of your customers happy for a long time. In addition, our Astir Analytics division (www.astiranalytics.com) has proven success in supporting CRM applications.

Astir IT provides CRM services based on 3 key elements: Information, Processes, and Relationships.
Information is critical to understanding the relationships you want to have with your customers. Information is also key in learning how to improve the profitability of these relationships. Without a proper understanding of your customers and their needs, you will never be able to provide the proper services to maintain a longstanding, successful relationship.
Processes promote consistency. Customers want to know that you will perform well, and perform consistently. Customers want to be able to predict their experiences, and want to know that they can expect excellence. Apart from stabilizing a relationship, processes help break down complex tasks into digestible steps for your customers to understand. This way, not only can they predict excellent results, but they can understand the worth in your services.
Relationships are the most important aspect of customer retention. Customers respond to value, and only when you provide consistent value will a customer become loyal. Regular positive interaction allows you to reinforce the positive value you provide your customers, and fosters the strong relationships.

Our solutions can help you record customer interactions, understand your sales pipelines, measure your marketing campaign effectiveness, and manage customer service requests. Astir IT can provide you an integrated, 360-degree view of your customers.

Our Customer Relationship Management (CRM) Services Include:
  • Business Analysis
  • CRM Strategy Definition
  • Data Source Analysis
  • Data Source Integration
  • CRM System Customization and Implementation
  • User Training
  • Support and Enhancements

Please be sure to visit the entire Astir Family of Companies at :

Astir IT Solutions, Inc.
www.astirit.com

Sysnet Technology Solutions
www.sysnetts.com

Astir Analytics
www.astiranalytics.com

Astir Ventures
www.astir.vc