Services --- Customer Relationship Management (CRM)
Research has shown that retaining as few as an additional 5% of your customers can
increase your profit margin by almost 100%. It is very encouraging to know that
retaining such a small number of your existing clients can have such a positive
effect to your bottom line. What keeps this from being great news is that, according
to that same research, on average half of a B2B organizations’ customers will leave
them within 5 years.
This translates into your existing customers becoming more and more valuable to
your organization. Therefore, you require a better understanding of their needs
and greater insight into how you can strengthen your customer relationships. Astir
IT can help you identify the best new customers, retain your current customers,
and keep all of your customers happy for a long time. In addition, our Astir Analytics
has proven success in supporting CRM applications.
Astir IT provides CRM services based on 3 key elements: Information, Processes,
Information is critical to understanding the relationships you want to have
with your customers. Information is also key in learning how to improve the profitability
of these relationships. Without a proper understanding of your customers and their
needs, you will never be able to provide the proper services to maintain a longstanding,
Processes promote consistency. Customers want to know that you will perform
well, and perform consistently. Customers want to be able to predict their experiences,
and want to know that they can expect excellence. Apart from stabilizing a relationship,
processes help break down complex tasks into digestible steps for your customers
to understand. This way, not only can they predict excellent results, but they can
understand the worth in your services.
Relationships are the most important aspect of customer retention. Customers
respond to value, and only when you provide consistent value will a customer become
loyal. Regular positive interaction allows you to reinforce the positive value you
provide your customers, and fosters the strong relationships.
Our solutions can help you record customer interactions, understand your sales pipelines,
measure your marketing campaign effectiveness, and manage customer service requests.
Astir IT can provide you an integrated, 360-degree view of your customers.
Please be sure to visit the entire
Astir Family of Companies at :
Our Customer Relationship Management (CRM) Services Include:
- Business Analysis
- CRM Strategy Definition
- Data Source Analysis
- Data Source Integration
- CRM System Customization and Implementation
- User Training
- Support and Enhancements